El Dorado Guitar Accessories are individually handcrafted in Pasadena, CA. Because of the nature of manufacturing, please allow time for your order to be produced and shipped.
We reserve the right to change pricings, modify leather styles, colors, or types, or refuse business. Be aware that leather can display naturally occurring markings or blemishes, and leather colors and strap models may be slightly different than online or catalog photos. If you receive a stock product (i.e.: non custom-order) not to your satisfaction, please contact us at 626-791-4995 prior to returning it. The item must be in original, unused condition in its original packing carton. All products must be returned via Postal Service to our PO Box address.
Customers may return unused stock product (non custom-order or custom-size) within 30 days of receipt, for exchange, credit, or refund. Customer is responsible for all shipping fees- we do not offer refunds or credits on any shipping charges. Straps or items attached to, or mounted onto an instrument, that show any signs of use, such as markings around strap button holes, are considered used. Installation or use of strap lock devices, or request by customer to have strap button holes widened for any purpose, voids return policy.